techsupport.kofax.comSupport Portal Information - Kofax

Skip to main content Menu Solutions Training Professional Services Partner Support Customer Support Login Solutions Training Professional Services Partner Support Customer Support Login Search site Search Search Go back to previous article Sign in Expand/collapse global hierarchy Home General Support Contact Support Expand/collapse global location Support Portal Information Last updated Save as PDF Customer & Partner Portals Overview Learn how to find and use the Customer and Partner Portals. Customer & Partner Portals Overview For Kofax Digital Imaging Products Click the link below to locate your former Nuance Document Imaging Division product's support information. OmniPage, Power PDF and/or PaperPor t Control Suite, Equitrac, SafeCom, Output Manager, AutoStore, eCopy, Copitrak, etc. Log in to the Customer Portal - This link is for customers who already have a Customer Portal Account. Log in to the Partner Portal - This link is for Kofax Partners who already have a Partner Portal Account. Kofax VRS and OEM VRS Issue Assistance Form - This link allows Standalone VRS and OEM VRS customers who do not have Portal accounts to submit Cases to the system . Request a Customer Portal Account - This link is for customers who need to request a Customer Portal login. The Customer Portal includes a unified Knowledge Base for all Kofax products, updated product information, and access to the Case handling system. Request Customer Portal Assistance - This link is for customers who require Customer Portal login assistance, including help with a forgotten username or resetting their password. Request Partner Portal Assistance - This link will open an email to the Partner team who will assist you with your Partner Portal login . The Customer and Partner Portals are the online Case submission and tracking methods available 24x7 for all customers and partners . The Portals allow eligible contacts to enter new Web-based support Cases, receive responses to their existing Cases, and review their existing Case history online. You must request a Portal login (using the hyperlink above) in order to access your Portal. Once a new request has been submitted, the eligible contact should receive an update notification via email within one business day of their Portal submission. (Click here to see the list of Kofax Technical Support holidays.) For companies that have a current 24x7 support contract, please contact your designated Kofax Technical Support group, using your standard process if you have an urgent after-hours issue. Back to top Contact Support Kofax Support - Detailed Contact Information Was this article helpful? Yes No Recommended articles There are no recommended articles. Article type Topic Tags This page has no tags. © Copyright 2020 Kofax Powered by MindTouch ® © 2019 Kofax Inc. All rights reserved. Privacy Terms of Use Subscription...